{
  "spec_version": "1.0.0",
  "doc_type": "sla_de",
  "render": { "lang": "de", "variant": "b2b", "format": "markdown", "strict": true },
  "context": {
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      "LEGAL_NAME": "BreakPilot GmbH",
      "LEGAL_FORM": "GmbH",
      "ADDRESS_LINE": "Musterstraße 1",
      "POSTAL_CODE": "10115",
      "CITY": "Berlin",
      "COUNTRY": "DE",
      "EMAIL": "kontakt@breakpilot.de",
      "WEBSITE_URL": "https://breakpilot.de"
    },
    "CUSTOMER": {
      "LEGAL_NAME": "Beispiel AG",
      "EMAIL": "it@beispiel-ag.de",
      "IS_CONSUMER": false,
      "IS_BUSINESS": true
    },
    "SERVICE": {
      "NAME": "BreakPilot Compliance SDK",
      "DESCRIPTION": "DSGVO- und AI-Act-Compliance-Plattform für SaaS-Anbieter",
      "MODEL": "SaaS",
      "TIER": "Professional",
      "DATA_LOCATION": "Deutschland (Frankfurt)",
      "EXPORT_FORMATS": ["JSON", "CSV", "PDF"],
      "EXPORT_WINDOW_DAYS": 30,
      "MIN_TERM_MONTHS": 12,
      "TERMINATION_NOTICE_DAYS": 30
    },
    "LEGAL": {
      "GOVERNING_LAW": "Deutschland",
      "JURISDICTION_CITY": "Berlin",
      "VERSION_DATE": "2026-01-01",
      "EFFECTIVE_DATE": "2026-01-01",
      "LANG": "de"
    },
    "PRIVACY": {
      "CONTACT_EMAIL": "datenschutz@breakpilot.de",
      "DPO_NAME": "Max Mustermann",
      "DPO_EMAIL": "dsb@breakpilot.de",
      "PRIVACY_POLICY_URL": "https://breakpilot.de/datenschutz"
    },
    "SLA": {
      "AVAILABILITY_PERCENT": 99.5,
      "MAINTENANCE_NOTICE_HOURS": 72,
      "SUPPORT_EMAIL": "support@breakpilot.de",
      "SUPPORT_PHONE": "+49 30 12345678",
      "SUPPORT_HOURS": "Mo–Fr 09:00–18:00 CET",
      "RESPONSE_CRITICAL_H": 2, "RESOLUTION_CRITICAL_H": 8,
      "RESPONSE_HIGH_H": 4, "RESOLUTION_HIGH_H": 24,
      "RESPONSE_MEDIUM_H": 24, "RESOLUTION_MEDIUM_H": 120,
      "RESPONSE_LOW_H": 72
    },
    "PAYMENTS": {
      "MONTHLY_FEE_EUR": 199,
      "PAYMENT_DUE_DAY": 1,
      "PAYMENT_METHOD": "Rechnung",
      "PAYMENT_DAYS": 14
    },
    "SECURITY": {
      "INCIDENT_NOTICE_HOURS": 24,
      "LOG_RETENTION_DAYS": 7,
      "SECURITY_LOG_RETENTION_DAYS": 30
    },
    "NDA": { "PURPOSE": "", "DURATION_YEARS": 5, "PENALTY_AMOUNT_EUR": null },
    "CONSENT": {
      "WEBSITE_NAME": "breakpilot.de",
      "ANALYTICS_TOOLS": null,
      "MARKETING_PARTNERS": null
    }
  },
  "modules": { "enabled": [] }
}