'use client'

import React, { useState, useEffect } from 'react'
import { useSDK } from '@/lib/sdk'
import { StepHeader, STEP_EXPLANATIONS } from '@/components/sdk/StepHeader'

// =============================================================================
// TYPES
// =============================================================================

interface Escalation {
  id: string
  title: string
  description: string | null
  priority: 'low' | 'medium' | 'high' | 'critical'
  status: 'open' | 'in_progress' | 'escalated' | 'resolved' | 'closed'
  category: string | null
  assignee: string | null
  reporter: string | null
  source_module: string | null
  due_date: string | null
  resolved_at: string | null
  created_at: string
  updated_at: string
}

interface EscalationStats {
  by_status: Record<string, number>
  by_priority: Record<string, number>
  total: number
  active: number
}

// =============================================================================
// HELPERS
// =============================================================================

const priorityColors: Record<string, string> = {
  critical: 'bg-red-500 text-white',
  high: 'bg-orange-500 text-white',
  medium: 'bg-yellow-500 text-white',
  low: 'bg-green-500 text-white',
}

const priorityLabels: Record<string, string> = {
  critical: 'Kritisch',
  high: 'Hoch',
  medium: 'Mittel',
  low: 'Niedrig',
}

const statusColors: Record<string, string> = {
  open: 'bg-blue-100 text-blue-700',
  in_progress: 'bg-yellow-100 text-yellow-700',
  escalated: 'bg-red-100 text-red-700',
  resolved: 'bg-green-100 text-green-700',
  closed: 'bg-gray-100 text-gray-600',
}

const statusLabels: Record<string, string> = {
  open: 'Offen',
  in_progress: 'In Bearbeitung',
  escalated: 'Eskaliert',
  resolved: 'Geloest',
  closed: 'Geschlossen',
}

const categoryLabels: Record<string, string> = {
  dsgvo_breach: 'DSGVO-Verletzung',
  ai_act: 'AI Act',
  vendor: 'Vendor',
  internal: 'Intern',
  other: 'Sonstiges',
}

function formatDate(iso: string | null): string {
  if (!iso) return '—'
  return new Date(iso).toLocaleDateString('de-DE')
}

// =============================================================================
// CREATE MODAL
// =============================================================================

interface CreateModalProps {
  onClose: () => void
  onCreated: () => void
}

function EscalationCreateModal({ onClose, onCreated }: CreateModalProps) {
  const [title, setTitle] = useState('')
  const [description, setDescription] = useState('')
  const [priority, setPriority] = useState('medium')
  const [category, setCategory] = useState('')
  const [assignee, setAssignee] = useState('')
  const [dueDate, setDueDate] = useState('')
  const [saving, setSaving] = useState(false)
  const [error, setError] = useState<string | null>(null)

  async function handleSave() {
    if (!title.trim()) {
      setError('Titel ist erforderlich.')
      return
    }
    setSaving(true)
    setError(null)
    try {
      const res = await fetch('/api/sdk/v1/escalations', {
        method: 'POST',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({
          title: title.trim(),
          description: description.trim() || null,
          priority,
          category: category || null,
          assignee: assignee.trim() || null,
          due_date: dueDate || null,
        }),
      })
      if (!res.ok) {
        const err = await res.json()
        throw new Error(err.detail || err.error || 'Fehler beim Erstellen')
      }
      onCreated()
      onClose()
    } catch (e: unknown) {
      setError(e instanceof Error ? e.message : 'Unbekannter Fehler')
    } finally {
      setSaving(false)
    }
  }

  return (
    <div className="fixed inset-0 bg-black/50 flex items-center justify-center z-50 p-4">
      <div className="bg-white rounded-2xl shadow-2xl w-full max-w-lg">
        <div className="p-6 border-b border-gray-100">
          <h2 className="text-xl font-bold text-gray-900">Neue Eskalation erstellen</h2>
        </div>
        <div className="p-6 space-y-4">
          {error && (
            <div className="bg-red-50 text-red-700 text-sm px-4 py-2 rounded-lg">{error}</div>
          )}
          <div>
            <label className="block text-sm font-medium text-gray-700 mb-1">
              Titel <span className="text-red-500">*</span>
            </label>
            <input
              type="text"
              value={title}
              onChange={e => setTitle(e.target.value)}
              className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
              placeholder="Kurze Beschreibung der Eskalation"
            />
          </div>
          <div>
            <label className="block text-sm font-medium text-gray-700 mb-1">Beschreibung</label>
            <textarea
              value={description}
              onChange={e => setDescription(e.target.value)}
              rows={3}
              className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
              placeholder="Detaillierte Beschreibung…"
            />
          </div>
          <div className="grid grid-cols-2 gap-4">
            <div>
              <label className="block text-sm font-medium text-gray-700 mb-1">Prioritaet</label>
              <select
                value={priority}
                onChange={e => setPriority(e.target.value)}
                className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
              >
                <option value="low">Niedrig</option>
                <option value="medium">Mittel</option>
                <option value="high">Hoch</option>
                <option value="critical">Kritisch</option>
              </select>
            </div>
            <div>
              <label className="block text-sm font-medium text-gray-700 mb-1">Kategorie</label>
              <select
                value={category}
                onChange={e => setCategory(e.target.value)}
                className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
              >
                <option value="">— Keine —</option>
                <option value="dsgvo_breach">DSGVO-Verletzung</option>
                <option value="ai_act">AI Act</option>
                <option value="vendor">Vendor</option>
                <option value="internal">Intern</option>
                <option value="other">Sonstiges</option>
              </select>
            </div>
          </div>
          <div className="grid grid-cols-2 gap-4">
            <div>
              <label className="block text-sm font-medium text-gray-700 mb-1">Zugewiesen an</label>
              <input
                type="text"
                value={assignee}
                onChange={e => setAssignee(e.target.value)}
                className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
                placeholder="Name oder Team"
              />
            </div>
            <div>
              <label className="block text-sm font-medium text-gray-700 mb-1">Faelligkeitsdatum</label>
              <input
                type="date"
                value={dueDate}
                onChange={e => setDueDate(e.target.value)}
                className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
              />
            </div>
          </div>
        </div>
        <div className="p-6 border-t border-gray-100 flex items-center justify-end gap-3">
          <button
            onClick={onClose}
            className="px-4 py-2 text-sm text-gray-600 hover:bg-gray-100 rounded-lg transition-colors"
          >
            Abbrechen
          </button>
          <button
            onClick={handleSave}
            disabled={saving}
            className="px-4 py-2 text-sm bg-purple-600 text-white rounded-lg hover:bg-purple-700 transition-colors disabled:opacity-50"
          >
            {saving ? 'Speichern…' : 'Eskalation erstellen'}
          </button>
        </div>
      </div>
    </div>
  )
}

// =============================================================================
// DETAIL DRAWER
// =============================================================================

interface DrawerProps {
  escalation: Escalation
  onClose: () => void
  onUpdated: () => void
}

function EscalationDetailDrawer({ escalation, onClose, onUpdated }: DrawerProps) {
  const [editAssignee, setEditAssignee] = useState(escalation.assignee || '')
  const [editPriority, setEditPriority] = useState(escalation.priority)
  const [editDueDate, setEditDueDate] = useState(
    escalation.due_date ? escalation.due_date.slice(0, 10) : ''
  )
  const [saving, setSaving] = useState(false)
  const [statusSaving, setStatusSaving] = useState(false)
  const [isDeleting, setIsDeleting] = useState(false)

  async function handleDeleteEscalation() {
    if (!window.confirm(`Eskalation "${escalation.title}" wirklich löschen?`)) return
    setIsDeleting(true)
    try {
      const res = await fetch(`/api/sdk/v1/escalations/${escalation.id}`, { method: 'DELETE' })
      if (!res.ok) throw new Error(`Fehler: ${res.status}`)
      onUpdated()
      onClose()
    } catch (err) {
      console.error('Löschen fehlgeschlagen:', err)
      alert('Löschen fehlgeschlagen.')
    } finally {
      setIsDeleting(false)
    }
  }

  async function handleSaveEdit() {
    setSaving(true)
    try {
      await fetch(`/api/sdk/v1/escalations/${escalation.id}`, {
        method: 'PUT',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({
          assignee: editAssignee || null,
          priority: editPriority,
          due_date: editDueDate || null,
        }),
      })
      onUpdated()
    } finally {
      setSaving(false)
    }
  }

  async function handleStatusChange(newStatus: string) {
    setStatusSaving(true)
    try {
      await fetch(`/api/sdk/v1/escalations/${escalation.id}/status`, {
        method: 'PUT',
        headers: { 'Content-Type': 'application/json' },
        body: JSON.stringify({ status: newStatus }),
      })
      onUpdated()
      onClose()
    } finally {
      setStatusSaving(false)
    }
  }

  return (
    <div className="fixed inset-0 z-40 flex justify-end">
      {/* Backdrop */}
      <div className="absolute inset-0 bg-black/30" onClick={onClose} />
      {/* Panel */}
      <div className="relative w-full max-w-md bg-white shadow-2xl flex flex-col h-full overflow-y-auto">
        {/* Header */}
        <div className="p-6 border-b border-gray-100 flex items-start justify-between">
          <div className="flex-1 pr-4">
            <div className="flex items-center gap-2 mb-2">
              <span className={`px-2 py-0.5 text-xs rounded-full ${priorityColors[escalation.priority]}`}>
                {priorityLabels[escalation.priority]}
              </span>
              <span className={`px-2 py-0.5 text-xs rounded-full ${statusColors[escalation.status]}`}>
                {statusLabels[escalation.status]}
              </span>
              {escalation.category && (
                <span className="px-2 py-0.5 text-xs rounded-full bg-purple-100 text-purple-700">
                  {categoryLabels[escalation.category] || escalation.category}
                </span>
              )}
            </div>
            <h2 className="text-lg font-bold text-gray-900">{escalation.title}</h2>
          </div>
          <button
            onClick={onClose}
            className="p-2 hover:bg-gray-100 rounded-lg transition-colors text-gray-500"
          >
            <svg className="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24">
              <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M6 18L18 6M6 6l12 12" />
            </svg>
          </button>
        </div>

        <div className="p-6 space-y-6 flex-1">
          {/* Description */}
          {escalation.description && (
            <div>
              <h3 className="text-xs font-semibold text-gray-500 uppercase tracking-wider mb-1">Beschreibung</h3>
              <p className="text-sm text-gray-700">{escalation.description}</p>
            </div>
          )}

          {/* Meta */}
          <div className="grid grid-cols-2 gap-4 text-sm">
            <div>
              <span className="text-gray-500 text-xs">Erstellt</span>
              <p className="font-medium text-gray-800">{formatDate(escalation.created_at)}</p>
            </div>
            {escalation.reporter && (
              <div>
                <span className="text-gray-500 text-xs">Gemeldet von</span>
                <p className="font-medium text-gray-800">{escalation.reporter}</p>
              </div>
            )}
            {escalation.source_module && (
              <div>
                <span className="text-gray-500 text-xs">Quell-Modul</span>
                <p className="font-medium text-gray-800">{escalation.source_module}</p>
              </div>
            )}
            {escalation.resolved_at && (
              <div>
                <span className="text-gray-500 text-xs">Geloest am</span>
                <p className="font-medium text-green-700">{formatDate(escalation.resolved_at)}</p>
              </div>
            )}
          </div>

          {/* Edit fields */}
          <div className="border border-gray-200 rounded-xl p-4 space-y-4">
            <h3 className="text-sm font-semibold text-gray-700">Bearbeiten</h3>
            <div>
              <label className="block text-xs font-medium text-gray-500 mb-1">Zugewiesen an</label>
              <input
                type="text"
                value={editAssignee}
                onChange={e => setEditAssignee(e.target.value)}
                className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
                placeholder="Name oder Team"
              />
            </div>
            <div className="grid grid-cols-2 gap-3">
              <div>
                <label className="block text-xs font-medium text-gray-500 mb-1">Prioritaet</label>
                <select
                  value={editPriority}
                  onChange={e => setEditPriority(e.target.value as Escalation['priority'])}
                  className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
                >
                  <option value="low">Niedrig</option>
                  <option value="medium">Mittel</option>
                  <option value="high">Hoch</option>
                  <option value="critical">Kritisch</option>
                </select>
              </div>
              <div>
                <label className="block text-xs font-medium text-gray-500 mb-1">Faelligkeit</label>
                <input
                  type="date"
                  value={editDueDate}
                  onChange={e => setEditDueDate(e.target.value)}
                  className="w-full border border-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-purple-500"
                />
              </div>
            </div>
            <button
              onClick={handleSaveEdit}
              disabled={saving}
              className="w-full py-2 text-sm bg-gray-800 text-white rounded-lg hover:bg-gray-900 transition-colors disabled:opacity-50"
            >
              {saving ? 'Speichern…' : 'Aenderungen speichern'}
            </button>
          </div>

          {/* Status transitions */}
          <div>
            <h3 className="text-sm font-semibold text-gray-700 mb-3">Status-Aktionen</h3>
            <div className="flex flex-col gap-2">
              {escalation.status === 'open' && (
                <button
                  onClick={() => handleStatusChange('in_progress')}
                  disabled={statusSaving}
                  className="w-full py-2 text-sm bg-yellow-500 text-white rounded-lg hover:bg-yellow-600 transition-colors disabled:opacity-50"
                >
                  In Bearbeitung nehmen
                </button>
              )}
              {escalation.status === 'in_progress' && (
                <button
                  onClick={() => handleStatusChange('escalated')}
                  disabled={statusSaving}
                  className="w-full py-2 text-sm bg-orange-500 text-white rounded-lg hover:bg-orange-600 transition-colors disabled:opacity-50"
                >
                  Eskalieren
                </button>
              )}
              {(escalation.status === 'escalated' || escalation.status === 'in_progress') && (
                <button
                  onClick={() => handleStatusChange('resolved')}
                  disabled={statusSaving}
                  className="w-full py-2 text-sm bg-green-600 text-white rounded-lg hover:bg-green-700 transition-colors disabled:opacity-50"
                >
                  Loesen
                </button>
              )}
              {escalation.status === 'resolved' && (
                <button
                  onClick={() => handleStatusChange('closed')}
                  disabled={statusSaving}
                  className="w-full py-2 text-sm bg-gray-500 text-white rounded-lg hover:bg-gray-600 transition-colors disabled:opacity-50"
                >
                  Schliessen
                </button>
              )}
              {escalation.status === 'closed' && (
                <p className="text-sm text-gray-400 text-center py-2">Eskalation ist geschlossen.</p>
              )}
            </div>
          </div>

          {/* Delete */}
          <div className="pt-2 border-t border-gray-100">
            <button
              onClick={handleDeleteEscalation}
              disabled={isDeleting}
              className="px-4 py-2 bg-red-600 text-white rounded-lg hover:bg-red-700 text-sm transition-colors disabled:opacity-50"
            >
              {isDeleting ? 'Löschen...' : 'Löschen'}
            </button>
          </div>
        </div>
      </div>
    </div>
  )
}

// =============================================================================
// ESCALATION CARD
// =============================================================================

interface CardProps {
  escalation: Escalation
  onClick: () => void
}

function EscalationCard({ escalation, onClick }: CardProps) {
  return (
    <div
      onClick={onClick}
      className={`bg-white rounded-xl border-2 p-6 cursor-pointer hover:shadow-md transition-shadow ${
        escalation.priority === 'critical' ? 'border-red-300' :
        escalation.priority === 'high' ? 'border-orange-300' :
        escalation.status === 'resolved' || escalation.status === 'closed' ? 'border-green-200' : 'border-gray-200'
      }`}
    >
      <div className="flex items-start justify-between">
        <div className="flex-1">
          <div className="flex items-center gap-2 mb-2 flex-wrap">
            <span className={`px-2 py-1 text-xs rounded-full ${priorityColors[escalation.priority]}`}>
              {priorityLabels[escalation.priority]}
            </span>
            {escalation.category && (
              <span className="px-2 py-1 text-xs rounded-full bg-purple-100 text-purple-700">
                {categoryLabels[escalation.category] || escalation.category}
              </span>
            )}
            <span className={`px-2 py-1 text-xs rounded-full ${statusColors[escalation.status]}`}>
              {statusLabels[escalation.status]}
            </span>
          </div>
          <h3 className="text-lg font-semibold text-gray-900">{escalation.title}</h3>
          {escalation.description && (
            <p className="text-sm text-gray-500 mt-1 line-clamp-2">{escalation.description}</p>
          )}
        </div>
        <svg className="w-5 h-5 text-gray-400 ml-3 flex-shrink-0 mt-1" fill="none" stroke="currentColor" viewBox="0 0 24 24">
          <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M9 5l7 7-7 7" />
        </svg>
      </div>

      <div className="mt-4 grid grid-cols-2 gap-4 text-sm">
        {escalation.assignee && (
          <div>
            <span className="text-gray-500">Zugewiesen: </span>
            <span className="font-medium text-gray-700">{escalation.assignee}</span>
          </div>
        )}
        {escalation.due_date && (
          <div>
            <span className="text-gray-500">Frist: </span>
            <span className="font-medium text-gray-700">{formatDate(escalation.due_date)}</span>
          </div>
        )}
        <div>
          <span className="text-gray-500">Erstellt: </span>
          <span className="font-medium text-gray-700">{formatDate(escalation.created_at)}</span>
        </div>
      </div>

      <div className="mt-4 pt-4 border-t border-gray-100">
        <span className="text-xs text-gray-400 font-mono">{escalation.id}</span>
      </div>
    </div>
  )
}

// =============================================================================
// MAIN PAGE
// =============================================================================

export default function EscalationsPage() {
  const { state } = useSDK()
  const [escalations, setEscalations] = useState<Escalation[]>([])
  const [stats, setStats] = useState<EscalationStats | null>(null)
  const [loading, setLoading] = useState(true)
  const [filter, setFilter] = useState<string>('all')
  const [showCreateModal, setShowCreateModal] = useState(false)
  const [selectedEscalation, setSelectedEscalation] = useState<Escalation | null>(null)

  async function loadEscalations() {
    try {
      const params = new URLSearchParams({ limit: '100' })
      if (filter !== 'all' && ['open', 'in_progress', 'escalated', 'resolved', 'closed'].includes(filter)) {
        params.set('status', filter)
      } else if (filter !== 'all' && ['low', 'medium', 'high', 'critical'].includes(filter)) {
        params.set('priority', filter)
      }
      const res = await fetch(`/api/sdk/v1/escalations?${params}`)
      if (res.ok) {
        const data = await res.json()
        setEscalations(data.items || [])
      }
    } catch (e) {
      console.error('Failed to load escalations', e)
    }
  }

  async function loadStats() {
    try {
      const res = await fetch('/api/sdk/v1/escalations/stats')
      if (res.ok) {
        const data = await res.json()
        setStats(data)
      }
    } catch (e) {
      console.error('Failed to load stats', e)
    }
  }

  async function loadAll() {
    setLoading(true)
    await Promise.all([loadEscalations(), loadStats()])
    setLoading(false)
  }

  useEffect(() => {
    loadAll()
    // eslint-disable-next-line react-hooks/exhaustive-deps
  }, [filter])

  const criticalCount = stats?.by_priority?.critical ?? 0
  const escalatedCount = stats?.by_status?.escalated ?? 0
  const openCount = stats?.by_status?.open ?? 0
  const activeCount = stats?.active ?? 0

  const filteredEscalations = filter === 'all' || ['open', 'in_progress', 'escalated', 'resolved', 'closed'].includes(filter) || ['low', 'medium', 'high', 'critical'].includes(filter)
    ? escalations
    : escalations

  const stepInfo = STEP_EXPLANATIONS['escalations']

  return (
    <div className="space-y-6">
      {/* Step Header */}
      <StepHeader
        stepId="escalations"
        title={stepInfo.title}
        description={stepInfo.description}
        explanation={stepInfo.explanation}
        tips={stepInfo.tips}
      >
        <button
          onClick={() => setShowCreateModal(true)}
          className="flex items-center gap-2 px-4 py-2 bg-purple-600 text-white rounded-lg hover:bg-purple-700 transition-colors"
        >
          <svg className="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24">
            <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M12 6v6m0 0v6m0-6h6m-6 0H6" />
          </svg>
          Eskalation erstellen
        </button>
      </StepHeader>

      {/* Stats */}
      <div className="grid grid-cols-1 md:grid-cols-4 gap-4">
        <div className="bg-white rounded-xl border border-gray-200 p-6">
          <div className="text-sm text-gray-500">Gesamt aktiv</div>
          <div className="text-3xl font-bold text-gray-900">
            {loading ? '…' : activeCount}
          </div>
        </div>
        <div className="bg-white rounded-xl border border-red-200 p-6">
          <div className="text-sm text-red-600">Kritisch</div>
          <div className="text-3xl font-bold text-red-600">{loading ? '…' : criticalCount}</div>
        </div>
        <div className="bg-white rounded-xl border border-orange-200 p-6">
          <div className="text-sm text-orange-600">Eskaliert</div>
          <div className="text-3xl font-bold text-orange-600">{loading ? '…' : escalatedCount}</div>
        </div>
        <div className="bg-white rounded-xl border border-blue-200 p-6">
          <div className="text-sm text-blue-600">Offen</div>
          <div className="text-3xl font-bold text-blue-600">{loading ? '…' : openCount}</div>
        </div>
      </div>

      {/* Critical Alert */}
      {criticalCount > 0 && (
        <div className="bg-red-50 border border-red-200 rounded-xl p-4 flex items-center gap-4">
          <div className="w-10 h-10 bg-red-100 rounded-full flex items-center justify-center flex-shrink-0">
            <svg className="w-5 h-5 text-red-600" fill="none" stroke="currentColor" viewBox="0 0 24 24">
              <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M12 9v2m0 4h.01m-6.938 4h13.856c1.54 0 2.502-1.667 1.732-3L13.732 4c-.77-1.333-2.694-1.333-3.464 0L3.34 16c-.77 1.333.192 3 1.732 3z" />
            </svg>
          </div>
          <div>
            <h4 className="font-medium text-red-800">{criticalCount} kritische Eskalation(en) erfordern sofortige Aufmerksamkeit</h4>
            <p className="text-sm text-red-600">Priorisieren Sie diese Vorfaelle zur Vermeidung von Schaeden.</p>
          </div>
        </div>
      )}

      {/* Filter */}
      <div className="flex items-center gap-2 flex-wrap">
        <span className="text-sm text-gray-500">Filter:</span>
        {[
          { key: 'all', label: 'Alle' },
          { key: 'open', label: 'Offen' },
          { key: 'in_progress', label: 'In Bearbeitung' },
          { key: 'escalated', label: 'Eskaliert' },
          { key: 'critical', label: 'Kritisch' },
          { key: 'high', label: 'Hoch' },
          { key: 'resolved', label: 'Geloest' },
        ].map(f => (
          <button
            key={f.key}
            onClick={() => setFilter(f.key)}
            className={`px-3 py-1 text-sm rounded-full transition-colors ${
              filter === f.key
                ? 'bg-purple-600 text-white'
                : 'bg-gray-100 text-gray-600 hover:bg-gray-200'
            }`}
          >
            {f.label}
          </button>
        ))}
      </div>

      {/* List */}
      {loading ? (
        <div className="text-center py-12 text-gray-500 text-sm">Lade Eskalationen…</div>
      ) : (
        <div className="space-y-4">
          {filteredEscalations
            .sort((a, b) => {
              const priorityOrder: Record<string, number> = { critical: 0, high: 1, medium: 2, low: 3 }
              const statusOrder: Record<string, number> = { escalated: 0, open: 1, in_progress: 2, resolved: 3, closed: 4 }
              const pd = (priorityOrder[a.priority] ?? 9) - (priorityOrder[b.priority] ?? 9)
              if (pd !== 0) return pd
              return (statusOrder[a.status] ?? 9) - (statusOrder[b.status] ?? 9)
            })
            .map(esc => (
              <EscalationCard
                key={esc.id}
                escalation={esc}
                onClick={() => setSelectedEscalation(esc)}
              />
            ))}

          {filteredEscalations.length === 0 && (
            <div className="bg-white rounded-xl border border-gray-200 p-12 text-center">
              <div className="w-16 h-16 mx-auto bg-gray-100 rounded-full flex items-center justify-center mb-4">
                <svg className="w-8 h-8 text-gray-400" fill="none" stroke="currentColor" viewBox="0 0 24 24">
                  <path strokeLinecap="round" strokeLinejoin="round" strokeWidth={2} d="M9 12l2 2 4-4m6 2a9 9 0 11-18 0 9 9 0 0118 0z" />
                </svg>
              </div>
              <h3 className="text-lg font-semibold text-gray-900">Keine Eskalationen gefunden</h3>
              <p className="mt-2 text-gray-500">Passen Sie den Filter an oder erstellen Sie eine neue Eskalation.</p>
            </div>
          )}
        </div>
      )}

      {/* Modals */}
      {showCreateModal && (
        <EscalationCreateModal
          onClose={() => setShowCreateModal(false)}
          onCreated={loadAll}
        />
      )}

      {selectedEscalation && (
        <EscalationDetailDrawer
          escalation={selectedEscalation}
          onClose={() => setSelectedEscalation(null)}
          onUpdated={loadAll}
        />
      )}
    </div>
  )
}